The 24/7 Virtual Concierge
Confidential retail client
Challenge
A premium retail brand relied on founders and store managers to manually respond to Instagram and WhatsApp inquiries. Response times averaged 4+ hours during peak seasons, and high-intent customers abandoned conversations before booking private fittings.
Approach
Sunray Labs deployed an EnTX-powered conversational agent integrated with inventory APIs and Cal.com scheduling. The system classifies intent (FAQ, availability, booking), retrieves real-time stock data, and escalates complex requests to human staff with full conversation context.
Outcome
The brand achieved near-instant response times across channels, increased appointment bookings, and freed leadership from repetitive messaging workflows while preserving a premium, on-brand tone.