01 · Challenge
A premium retail brand relied on founders and store managers to manually respond to Instagram and WhatsApp inquiries. Response times averaged 4+ hours during peak seasons, and high-intent customers abandoned conversations before booking private fittings.
02 · Approach
Sunray Labs deployed an EnTX-powered conversational agent integrated with inventory APIs and Cal.com scheduling. The system classifies intent (FAQ, availability, booking), retrieves real-time stock data, and escalates complex requests to human staff with full conversation context.
03 · Outcome
The brand achieved near-instant response times across channels, increased appointment bookings, and freed leadership from repetitive messaging workflows while preserving a premium, on-brand tone.
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